Privacy Policy

This privacy policy applies to the “МЦ Норма” mobile application (hereinafter referred to as the "Application"), developed by TSENTR NOVYKH MEDITSINSKIKH TEKHNOLOGI, OOO (hereinafter referred to as the "Service Provider"). The Application is provided as a free service and is intended for use "AS IS".

Information Collection and Use

The Application does not independently collect or store personal or health data on its own servers.

However, the Application provides users with access to their personal and health-related information, which is retrieved from external medical information systems operated by healthcare providers.

This information may include:

• Full name
• Date of birth
• Contact details (such as phone number)
• Appointment information (doctor, date, time)
• Selected medical services
• Other information related to the provision of medical services

This data may be considered personal and/or health-related data.

Purpose of Data Processing

The Application accesses and displays this information solely for the following purposes:

• Providing users with access to their medical service information
• Enabling appointment booking and management
• Facilitating interaction with medical organizations

The Application does not use this data for any unrelated purposes.

Data Storage

The Application does not store personal or health data locally on the device beyond what is technically necessary for the functioning of the Application (e.g., temporary session data).

All personal and health-related data is stored and processed by external medical information systems.

Third-Party Access

The Application does not sell, rent, or share personal or health data with third parties.

Data is transmitted only between the Application and the medical information systems necessary to provide the service.

The Service Provider may use trusted third-party services (such as analytics or infrastructure providers) that may process limited technical data (e.g., device type, app usage) in an aggregated and anonymized form.

Legal Basis for Processing

Processing of personal data is carried out based on the user's consent and is necessary for the provision of medical services requested by the user.

Data Retention

The Application itself does not retain personal or health data. Data retention is governed by the policies of the respective medical organizations providing the services.

User Rights

Users may request access to, correction of, or deletion of their personal data by contacting the relevant medical organization or the Service Provider at: support@norma33.ru.

Children’s Privacy

The Application is not intended for use by individuals under the age of 16.

The Service Provider does not knowingly process personal data of children under 16 years of age.

Security

The Service Provider takes appropriate technical and organizational measures to protect data transmitted through the Application from unauthorized access, alteration, disclosure, or destruction.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Users are advised to review this page periodically for any changes.

Continued use of the Application after changes constitutes acceptance of the updated policy.

Effective Date

This Privacy Policy is effective as of 2026-08-01.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your data, please contact: support@norma33.ru